TERMS OF SERVICE

1. Introduction and Agreement

These Terms of Service ("Terms") constitute a legally binding agreement between you and House And Land Packages Pty Ltd (ABN 92 631 641 408) ("HALP", "we", "us", or "our"). By accessing or using any of our websites, platforms, or services, you agree to be bound by these Terms.

For Advertisers (including agents, builders, and developers), these Terms also include the Listing Agreement, which is incorporated by reference. In the event of any inconsistency between these Terms and the Listing Agreement regarding listing specifics, the Listing Agreement shall prevail.

These Terms apply to all HALP platforms, including www.halp.com.au, www.boutiquedevelopments.com.au, associated mobile applications, and any related websites, features, or services within our network.

By accessing or using our services, you acknowledge that you have read and understood these Terms, agree to be bound by these Terms and our Privacy Policy, represent that you are at least 18 years of age, and represent that you have the authority to enter into this agreement.

We reserve the right to modify these Terms at any time. When we make changes we will update the "Last Updated" date, notify registered users via email, and prominently display material changes on our websites.

2. Description of Services

HALP operates specialized property discovery and business directory platforms providing house and land package listings and searches, off-the-plan property information, new development project details, boutique and luxury property showcases, school zone integration and mapping, property calculators and tools, mortgage broker connections, and property market insights and guides. We also provide business directory services including professional business listings (freemium model), enhanced visibility for premium subscribers, lead generation and inquiry management, business profile management, and multi-platform advertising reach.

HALP is an information and advertising platform. We facilitate connections between property seekers and property providers, aggregate and display property and business information, and provide tools to assist in property research and decision-making. We are not a real estate agent, developer, builder, or financial advisor.

When you submit an inquiry about a property listing, your inquiry goes directly to the listing agent, developer, or builder. HALP does not store, process, or access property-specific inquiries. When you use our platform inquiry forms (Contact Us, Join Us, Advertise With Us), your information is collected and managed by HALP and stored in our CRM systems (Pipedrive, ActiveCampaign).

No Agency Relationship: HALP does not act as your agent or representative, provide property, financial, legal, or tax advice, have any authority to bind you to any transaction, guarantee the accuracy of third-party listings or information, or control how listing agents use your inquiry information.

Services are provided "as is" and "as available". We may modify, suspend, or discontinue services at any time. Scheduled maintenance may cause temporary interruptions.

3. User Accounts and Registration

To access certain features, you may need to create an account. You must provide accurate, current, and complete information; you are responsible for maintaining the confidentiality of your credentials; you must be at least 18 years of age; you may only create one account per person; and business accounts require valid ABN/ACN.

You are responsible for all activities that occur under your account, maintaining the security of your password, notifying us immediately of any unauthorized access, and ensuring no other person uses your account.

We may suspend or terminate your account if you breach these Terms, provide false or misleading information, use it for fraudulent or illegal activities, fail to pay applicable fees, or your account remains inactive for an extended period. You may terminate your account at any time by contacting support@halp.com.au.

4. User Conduct and Prohibited Activities

When using our services, you agree to comply with all applicable laws and regulations, use services only for lawful purposes, provide accurate and truthful information, respect the intellectual property rights of others, and act in good faith when contacting property providers or businesses.

You must not use automated systems (bots, scrapers) without authorization, interfere with or disrupt platform functionality, attempt to gain unauthorized access, reverse engineer any platform components, circumvent security measures, post false or misleading information, upload viruses or malware, transmit spam, engage in phishing or fraudulent activities, impersonate any person or entity, violate any applicable laws, infringe intellectual property rights, engage in money laundering or fraud, harass or abuse other users, post discriminatory content, resell or redistribute our services without authorization, or aggregate or scrape listings for competing platforms.

Violations may result in immediate account suspension or termination, removal of content or listings, legal action and claims for damages, reporting to law enforcement authorities, and permanent ban from our services.

5. Property Listings and Information

Property listings and information are provided and owned by property developers and builders, real estate agents and agencies, project marketing companies, and third-party data providers. HALP does not own or control third-party listings, verify the accuracy of all listing information, endorse any particular property or provider, or guarantee the availability or pricing of properties.

While we make reasonable efforts to ensure accuracy, property information may change without notice, prices, availability, and specifications are subject to change, images and renderings may not reflect final product, land sizes and dimensions are approximate, and school zone information is provided for reference only. Always verify critical information directly with the property provider before making decisions.

School zone data is sourced from government databases and third-party providers, provided for general reference and research purposes only, and subject to change based on government policy and enrollment. Always verify school catchment zones directly with the relevant education department and individual schools before making property purchase decisions.

6. Business Directory Listings

To advertise in our business directory, you must hold a valid ABN or ACN, be a legitimate operating business, comply with all applicable business and advertising laws, provide accurate business information, and hold necessary licenses and registrations for your profession.

Business listings must accurately describe your services, include current contact information, use your own business name and logo, comply with Australian Consumer Law, and not contain misleading or deceptive claims. Listings must not promote illegal goods or services, make false claims, violate professional codes of conduct, engage in bait advertising, contain discriminatory content, or infringe third-party intellectual property.

Subscription terms: Free listings offer basic directory presence. Premium subscriptions offer enhanced visibility and features, require monthly or annual payment, are subject to separate subscription agreement, auto-renew unless canceled, and follow the refund policy stated in subscription terms.

We may remove or suspend business listings if you breach these Terms, we receive credible complaints, you fail to pay subscription fees, your business is unlicensed, or your listing contains prohibited content.

7. Payment Terms (Advertiser Subscriptions)

Pricing is as displayed on our website or in the applicable Listing Agreement, subject to change with 30 days notice. All fees are in Australian Dollars (AUD), displayed exclusive of GST unless otherwise stated, with GST added at checkout where applicable.

Payments are processed via Stripe payment gateway (PCI-DSS Level 1 certified) with automatic recurring billing for subscriptions, secure encrypted transactions, and no storage of complete credit card numbers on HALP servers.

Subscriptions auto-renew unless canceled. You will be charged on your billing date each period. Payment failures may result in service suspension. You may cancel anytime before the next billing date; cancellation takes effect at the end of the current billing period. No refunds for voluntary cancellations. Refunds for technical issues preventing service access are pro-rata and processed within 14 business days.

If payment fails, we will attempt to process payment multiple times, your account may be suspended after 7 days, your listing may be removed after 14 days, and you remain liable for unpaid fees.

8. Intellectual Property Rights

All content and materials on our platforms are owned by HALP or licensed to us, including logos and trademarks ("HALP", "House And Land Packages", "Boutique Developments"), website design, layout, and functionality, software, code, and algorithms, text, graphics, images, and videos, data compilations and databases, and school zone data aggregations.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our platforms for personal, non-commercial purposes, view and search property listings, use calculators and tools for your own property research, and download educational guides for personal use. You may not reproduce, distribute, or publicly display our content without permission, modify, adapt, or create derivative works, use our content for commercial purposes, or remove copyright notices.

When you submit content, you retain ownership but grant us a worldwide, royalty-free license to use, reproduce, modify, and display it. If you believe content on our platform infringes your copyright, contact us at legal@halp.com.au.

9. Disclaimers and Limitations

No Professional Advice. HALP does not provide financial, mortgage, or investment advice. Our calculators and tools provide estimates only and should not replace professional financial advice. We do not provide legal or tax advice — always consult a qualified solicitor, tax professional, or licensed financial advisor. We are not licensed real estate agents.

Third-Party Relationships. HALP facilitates connections but does not control the conduct of third parties, is not responsible for the actions of property developers, agents, or brokers, does not guarantee the quality of third-party services, and is not party to contracts between you and third parties.

While we strive for accuracy, information may contain errors or omissions, property data may be outdated, school information may change, and market data is for reference only. We do not guarantee continuous, uninterrupted access, error-free operation, availability of specific features, compatibility with all devices or browsers, or absence of viruses.

10. Limitation of Liability

To the maximum extent permitted by law, HALP and its directors, officers, employees, and agents are not liable for loss of profits or revenue, loss of data or information, loss of business opportunities, cost of substitute services, consequential losses, incidental damages, special damages, or punitive damages arising from your use or inability to use our services, errors or omissions in content, third-party conduct or content, unauthorized access to your account, service interruptions or delays, or property transactions you enter into.

Where liability cannot be excluded by law, our total liability to you for any claim is limited to $100 AUD for free services, or for paid services the amount you paid us in the 12 months prior to the claim, or $1,000 AUD, whichever is less.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantees, rights, or remedies under the Australian Consumer Law or other applicable laws that cannot be excluded.

You agree to indemnify and hold harmless HALP from any claims, damages, losses, liabilities, and expenses arising from your breach of these Terms, your violation of any law or third-party rights, your use of our services, content you submit, or your interactions with other users or third parties.

11. Dispute Resolution

Before initiating legal proceedings, you agree to contact us at legal@halp.com.au with details of your dispute, allow us 30 days to investigate and respond, and engage in good faith discussions to resolve the matter.

These Terms are governed by the laws of New South Wales, Australia. You submit to the exclusive jurisdiction of the courts of New South Wales. For disputes not resolved informally, either party may request arbitration under the Australian Dispute Resolution Association (ADRA) rules, conducted in Sydney. To the extent permitted by law, disputes will be resolved on an individual basis; you waive the right to participate in class actions.

12. General Provisions

These Terms, together with our Privacy Policy and any other terms and policies referenced herein, constitute the entire agreement between you and HALP regarding use of our services. If any provision is found to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force. Our failure to enforce any provision does not waive our right to enforce it in the future. You may not assign or transfer these Terms without our written consent.

Notices to us must be sent to: House And Land Packages Pty Ltd, 235 Glen Huntly Road, Elsternwick VIC 3185. Email: legal@halp.com.au.

13. Special Terms for Specific Services

Mortgage calculators provide estimates only, not pre-approvals; use average interest rates and standard assumptions; may not account for all fees; do not consider your personal financial situation; and should not replace professional financial advice.

School zone information is aggregated from public government databases, provided "as is" without warranty of accuracy, and subject to change by education departments without notice. School zone boundaries change frequently — always verify with the relevant state education department, the specific school, and local council planning departments.

By subscribing to property alerts, you consent to receive emails and SMS notifications. Alerts are sent based on your saved search criteria. You can modify or cancel alerts anytime.

When we connect you with mortgage brokers, we may receive a referral fee or commission. Brokers are independent third parties. We do not guarantee loan approval. You are free to use any broker or lender.

14. Contact Information

General inquiries: support@halp.com.au · 1300 137 406 · Monday–Friday, 9:00 AM – 5:00 PM AEST Technical support: tech@halp.com.au Business listing support: business@halp.com.au Legal matters: legal@halp.com.au Privacy inquiries: privacy@halp.com.au Copyright issues: copyright@halp.com.au